Nearfield Systems Inc. - Maintenance Services

Maintenance Services

NSI's customer service is based at headquarters in Torrance, California. In addition, various support offices and a network of representatives provide further support to our customers world wide. Our engineering staff is available to support our customers covering electrical, RF, mechanical, and optical expertise. Support services cover the following areas:

NSI's products are designed and manufactured to meet the highest standards for reliability and productivity. Every product we build is supported by a two year warranty.

Customer Support Locations
    • Torrance, CA USA
    • Baltimore, MD USA
    • Atlanta, GA
    • The Netherlands
    • United Kingdom
    • Canada
    • Through our worldwide Representatives: NSI - Nearfield Systems Inc.
Range Alignment and Maintenance

Antenna measurement systems require periodic maintenance and alignment to maintain system performance and accuracy. NSI offers this service, see NSI-SU-5000, for all of our scanner systems including system inspection, lubrication and certified alignment. This service is especially recommended for systems that are heavily used and for those that have been recently relocated.

Warranty Service

Each product or system is carefully designed and tested to conform to its published specifications and to be free of defects in materials and workmanship. As an ISO 9001 Registered company, you can trust that our products undergo a rigorous manufacturing quality control process. In the unlikely event a product becomes defective under normal use within the two-year warranty period, NSI will repair or replace the unit at no charge.

If a product is found to be defective within the warranty period, contact the NSI office or representative nearest you. The NSI representative will help you determine the best course of action for your equipment. If the part must be returned to NSI, obtain a Return Material Authorization (RMA) Number prior to shipping it back to NSI in its original container or similar packing materials. Shipping would be paid by the customer. The repaired or replaced part would be shipped to you at NSI’s expense under the warranty program.
Contact: service@nearfield.com

Training & Installation

NSI provides on-site customer training with all system installations. This training covers hardware operation and maintenance, software use and application instruction. These training sessions are adapted to meet the specific needs of each customer. Training is a thorough process supervised by an expert with a practical emphasis on measurement acquisition and data analysis, typically conducted at the customer’s range.

Software Support

The Software Support Group is available 24 hours a day by e-mail and by telephone through the NSI software support contract. A software support contract is available annually to provide these services (NSI-SW-5152). This service provides immediate access to our trained system users and programmers. Two software update releases are sent to the customer during the 1 year period.

Contact: support@nearfield.com

NSI can also provide custom software programming to meet the unique requirements within your organization. The NSI sales group can provide more information. Contact: sales@nearfield.com

Demo Video

Using NSI Software for High Frequency Measurements using PNA: (10. 2 MB Download)